RMA Request Form

Please read and follow the instructions below. Failure to do so may delay processing of your RMA request.

MERCHANDISE RETURN FOR WARRANTY SERVICE OR REPAIR

To request warranty work, you must contact Mellor Enterprises with in the designated warranty period. If warranty work is required, Mellor Enterprises will issue a Return Merchandise Authorization (RMA) Number.

You must ship the product(s) back to Mellor Enterprises in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. The RMA number must be clearly labeled on the outside of the box. Please include a detailed description of the reason for the return with the merchandise. This will speed up the repair and return of your RMA. Any unauthorized RMA or returned product without a RMA will not be accepted and will be returned/refused to the sender at his/her expense.

Mellor Enterprises will ship the repaired or replaced (if necessary) product(s) to you freight prepaid. However, this is only if you use an address in the U.S. Shipments to other locations will be made freight collect.

NOTE: Before you ship the product(s) to Mellor Enterprises, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Data loss is not covered under warranty. Remove any removable media, such as diskettes, CDs, or PC Cards.

If you have any questions, call for technical assistance at 509-781-0686. This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Mellor Enterprises, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Mellor Enterprises.

MERCHANDISE RETURN FOR CREDIT:

Items sent freight collect will not be accepted and no credit will be given. Freight charges are non-refundable, and prepaid freight for returns is required. Please note that a restocking charge may also apply if merchandise is returned without prior approval or the customer refuses shipment or is unavailable for delivery.

indicates required fields
Order Information:
Order Number:
	If known - This can speed up processing of your request.
eBay Auction ID:
	If you purchased through eBay, providing the auction ID can speed up processing of your request.
Barcode:
	The seven to ten digits from the orange or yellow barcode located on the bottom or back of unit.
Contact Information:
Email Address:
First Name:
Last Name:
Address:
City:
State:	[Select] AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA ME MD MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY OTHER - Outside USA
Zip:
Phone:
Problem & Resolution Information:
	Are you seeking a repair of a defective unit/part, replacement of the unit/part or returning the product for a refund?.
	Replacement Repair Refund
	Please describe the issue you are having with your product.
Submit Information:
	Please press the submit button to send your request to Mellor Enterprises

MELLOR ENTERPRISES
PO BOX 145
PROSSER, WA 99350
509-781-0686